We occasionally find that eMail software on computers, smartphones and other devices report errors when attempting to access eMail.
Typically the error report displayed includes the following (the wording varies depending upon the platform and application concerned):
"Cannot Verify Server Identity"
There are several possible reasons for this but, fortunately, there is a simple work around that is usually effective.
When we configure SSL Certificates for domains we host we automatically include certain 'subdomains' and these include the subdomain used for eMail which is the 'mail.' subdomain. This is why we will have sent you instructions to use mail.yourdomain.com for both the Incoming and Outgoing Mail Server settings.
If you are seeing the error on your screen then we recommend that you take the following steps, starting with:
if the error persists then:
if you continue to experience the error then please Contact Us.
you click this icon to access your eMails online (you will need your password)
The software affected will rely upon these older versions of encryption:
An important task for you
We need you to ensure that you are using the latest version of your email client. That's the most up to date version of Microsoft Outlook, Gmail, Mozilla Thunderbird and so on.
If you don't think you're using the latest version, you need to upgrade your software as promptly as you can.
If you are unable to upgrade due to the age of your equipment then you may consider using a non-secure setup to access your eMails
Go to your eMail account settings on your device and, if your eMail has been working up until recently, the settings should be using 'secure ports' set to:
IMAP port: 993
POP3 port: 995
SMTP: 587 or 465
With "Secure Sockets Layer (SSL): On" and you should be using Password for Authentication method.
If you wish to transfer to using unsecure ports at your own risk change the ports to:
With no SSL/TLS selected. Do not select SPA when setting up the mailbox.
If you have any queries about any of this, please don't hesitate to contact us.
Changes to SMTP Ports
As of 1st October 2019, any mail client sending via SMTP through an internetM8 (provided by Heart Internet) mail server should use port 587 instead of ports 25 or 465. Details on how to change this will vary on your mail client, but we've detailed some of these further down this article.
It is also advisable to use STARTTLS for your encryption method (this option is not available or required for users of Apple Operating Systems at this time).
Outlook (Office 97, Office 2000, Office 2013) IMPORTANT: NOT Office 365 - see next item
Outlook (Office 365 & Office 2016)
To access our WebMail services please click the appropriate logo depending upon which of our services provides hosting for your website:
Check out our FAQs here
Troubleshooting information here
Your mailbox is now [PERCENT]% full.
If your mailbox fills up completely, you will no longer be able to receive email - consider removing some unnecessary emails.
Please note that your Mailbox size includes your Sent Folder and any others you may have created and it is the total of their contents that triggers the 'over quota' eMails.