Here are some answers to the questions that we are most commonly asked. If you do not see the answer to your question please use the 'Ask a Question' form on the right to submit it to us. We will publish our replies to any that we feel will help others.
Email Setup
You can download more detailed setup instructions here:
- Setting_up_an_email_Account_in_Apple_Mail.pdf
- Setting_up_an_email_Account_on_a_PC.pdf
- Webmail_Instructions.pdf
We have created some videos that open in pop-up windows to help you with some of these.
Videos
Setting up your email account on an iPhone
Click here to view our video taking you through the setup step-by-step.
Verify Certificate - computers
There is no cause for concern as the domain that the server is trying to identify ('extendcp.co.uk') is the generic one that InternetM8 uses for all customers that have not purchased their own Security Certificates. Here's the video explanation of what this message means and what to do (a hard copy containing this information can be downloaded here).
Verify Certificate - smartphones
There is no cause for concern as the domain that the server is trying to identify ('extendcp.co.uk') is the generic one that InternetM8 uses for all customers that have not purchased their own Security Certificates. Here's the video explanation of what this message means and what to do (a hard copy containing this information can be downloaded here).
