FAQ

Here are some answers to the questions that we are most commonly asked.  If you do not see the answer to your question please use the 'Ask a Question' form on the right to submit it to us.  We will publish our replies to any that we feel will help others.

 

Email Setup

You can download more detailed setup instructions here:

We have created some videos that open in pop-up windows to help you with some of these. 

Videos

Setting up your email account on an iPhone

Click here to view our video taking you through the setup step-by-step.

Verify Certificate - computers

There is no cause for concern as the domain that the server is trying to identify ('extendcp.co.uk') is the generic one that InternetM8 uses for all customers that have not purchased their own Security Certificates. Here's the video explanation of what this message means and what to do (a hard copy containing this information can be downloaded here).

Verify Certificate - smartphones

There is no cause for concern as the domain that the server is trying to identify ('extendcp.co.uk') is the generic one that InternetM8 uses for all customers that have not purchased their own Security Certificates. Here's the video explanation of what this message means and what to do (a hard copy containing this information can be downloaded here).

end faq

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