IMPORTANT: You may get a 'Cannot Verify' message when setting up or when accessing your emails.  The reason for this and details of what to do are given here.

'Verify Certificate' messages

When using a computer you may see a message similar to this one:

verify1

There is no cause for concern as the domain that the server is trying to identify (extendcp.co.uk') is the generic one that InternetM8 uses for all customers that have not purchased their own Security Certificates (details of how to buy a certificate here) Here's a video explanation of what this means and what to do (a hard copy containing this information can be downloaded here).

 

When using a smartphone you may see a message similar to this one:

smartfone1

There is no cause for concern as the domain that the server is trying to identify (extendcp.co.uk') is the generic one that InternetM8 uses for all customers that have not purchased their own Security Certificates (details of how to buy a certificate here) Here's a video explanation of what this message means and what to do (a hard copy containing this information can be downloaded here).

end faq

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